Aura Cycling Gear – Refund & Return Policy

Last updated: January 2026

We want you to feel confident shopping with Aura Cycling Gear. Please read our Refund & Return Policy below to understand how we handle returns, exchanges, and refunds.

🔁 Returns & Exchanges

• We accept return or exchange requests within 7 days of receiving your order.

• Items must be unused, unwashed, and in original condition with tags and packaging intact.

• Proof of purchase and clear photos/videos of the issue are required.

❌ Non-Returnable Items

• Sale or discounted items (unless defective)

• Items damaged due to misuse, wear and tear, or improper care

💸 Refunds

• Once your return is approved and inspected, refunds will be processed to the original payment method.

• Refund processing may take 7–14 business days, depending on your payment provider.

• Original shipping fees are non-refundable, unless the error is on our part.

🚚 Return Shipping

• Return shipping fees are shouldered by the customer unless the item received is defective or incorrect.

🧵 Defective or Incorrect Items

• Please report defective or incorrect items within 7 days of delivery.

• We’ll gladly assist with a replacement or refund after verification.

💬 Need Help?

For return or refund concerns, contact us through our official Aura Cycling Gear Shopify store or social media channels. We’re here to help!

By placing an order with Aura Cycling Gear, you agree to this Refund & Return Policy.